Camera or microphone not working

1. Permissions: click the padlock in the address bar and allow camera and microphone for NowLesson. Then join again.
2. Another app (Zoom, Teams) may be using the camera: close it.
3. Choose the right device in “Change camera, microphone or speaker”.
4. You can’t hear the other person: tap “Tap to turn on sound” if it appears (iPhone).
5. It keeps cutting out: try another network (for example, mobile data). On very locked-down company networks it may not connect.

If it still doesn’t work, write to us using the help button.